Terms & Condition

Explore the legal terms and conditions that govern our services. Understand the rules, policies, and agreements that apply to your interactions with us

Teams & Conditions


These Terms of Use (“Terms of Use”) govern your access to and use of our website https://e-sdra.com/ (the “Website”) and the e-SDRA Digital Wallet mobile application (the “App”). The Website and the App are jointly referred to as the “Platform.”

Please read these Terms of Use carefully before using any services on the Platform. If you do not agree with these Terms of Use, you must not use the Platform and we request that you uninstall the App. By downloading, installing, accessing, or using the Platform, you confirm that you are entering into a binding agreement with e-SDRA Digital Wallet (“e-SDRA,” “we,” “us,” or “our”) and accept these Terms of Use as well as all other policies of e-SDRA, including but not limited to the Privacy Policy, User Protection Policy, and Refund Policy, as may be posted on the Platform from time to time. These policies form an integral part of these Terms of Use.

The Platform may be used by:

(i) natural persons who have reached 18 years of age and are legally capable of entering into binding contracts; and

(ii) corporate or legal entities such as companies, organizations, or institutions represented by duly authorized persons.

Where applicable, these Terms may be supplemented or modified by country- or region-specific provisions. By continuing to use the Platform, you acknowledge and agree to be bound by any such applicable provisions.

 

USE OF PLATFORM AND SERVICES


All commercial and contractual terms are offered by and agreed to solely between Users and Merchants (or Service Providers). Such commercial or contractual terms may include, without limitation, the price, applicable taxes, delivery or fulfillment costs, payment methods, payment terms, timelines, warranties related to products or services, and any after-sales support. e-SDRA Digital Wallet (“e-SDRA”) does not control, determine, advise on, or in any way involve itself in the offering or acceptance of such commercial or contractual terms between Users and Merchants.

e-SDRA operates a digital payment and wallet platform and acts solely as a facilitator of payment transactions between Users and Merchants. At no point during any transaction does e-SDRA come into possession of, hold title to, or have any ownership rights or interest in the goods or services purchased by Users from Merchants. e-SDRA shall not have any obligations or liabilities in respect of any contract entered into between Users and Merchants.

You agree and acknowledge that e-SDRA shall not be responsible or liable for:

  • The quality, safety, legality, or suitability of any goods or services provided by any Merchant;
  • Any goods or services not meeting your expectations or leading to any loss, harm, or damage;
  • The accuracy, availability, or unavailability of goods, services, or offers as listed by Merchants on the Platform;
  • Any incorrect, incomplete, or delayed orders or deliveries by Merchants;
  • Any disputes between you and any Merchant regarding payments, refunds, exchanges, or returns.

Any information, listings, or images related to goods or services made available through the Platform are provided by the Merchants themselves. Such content is for reference only and may not always reflect the actual goods or services delivered. e-SDRA shall not be responsible or liable for any discrepancy or variation in this regard.

By using the Platform, you accept that e-SDRA’s role is strictly limited to providing a secure and convenient payment mechanism and related support services, and that any transactions, agreements, or disputes are strictly between you and the respective Merchant or Service Provider.

 

Personal Information that you provide


To use the services provided through the e-SDRA Digital Wallet, you are required to create an account on our Website or App (the “Platform”). To establish your account, we will ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to, your name, mobile phone number, email address, and other contact details.

We may also collect additional demographic information such as your address, postal code, date of birth, or national identification number, if required for regulatory compliance, Know Your Customer (KYC) purposes, or to enhance your user experience.

Beyond the information needed to create and verify your account, it is up to you to decide how much additional information you wish to share through your profile. We strongly encourage you to carefully consider what information you choose to provide and to protect your identity and any sensitive data.

You may review, update, or revise your personal profile at any time by accessing your account settings on the Platform.

Your personal information will be handled in accordance with our Privacy Policy, which explains how we collect, use, store, and protect your data. By using the Platform, you consent to the collection and use of your information as described in these Terms of Use and our Privacy Policy.